As enterprises switch to IP Telephony, they also want to deliver the benefits of Intelligent Communications to support daily tasks and decision making. Intelligent Communications can help organizations improve efficiency by embedding communications right into business processes. A step toward Intelligent Communications is the deployment of a Unified Communications solution. Unified Communications provides integrated access to people and information and supports decision making. The end result is that a business runs faster and smoother. Achieving Unified Communications, and ultimately Intelligent Communications, can be a daunting task – unless you have a strategy. There are several steps to defining a Unified Communications strategy: - Conduct a Business Assessment.
- Identify the different communication environments in your business.
- Specify the capabilities you want to employ within those environments.
- Evaluate your current business and IT environments.
Having a strategy will give your business a clear direction on the Unified Communications solution you need to implement Intelligent Communications. | 
