Avaya Communications Enabled Business Processes are a holistic combination of software, consulting, and services that deliver tailored Intelligent Communications directly into your business process. The Avaya CEBP solution consists of the Event Processor, Communications Process Manager software, and Avaya consulting and custom software integration services.

 

Through the Event Processor (an optional component of Communications Process Manager), Avaya CEBP solutions can continuously monitor and analyze information from a wide range of systems within your business process to detect important events or abnormal patterns. 

 

Once detected, the Event Processor triggers an alert through the Communications Process Manager to orchestrate and manage the organizational response by selecting the appropriate people and bringing them together through a multi-channel communications infrastructure that seamlessly initiates contact through any or all means available (email, SMS, office phone, mobile phone, etc).

 

By speeding the actual detection of events and establishing an automated system for orchestrating the response, Avaya CEBP makes existing business processes more agile and efficient.  It also increases the productivity of scarce human resources for core daily business operations.  Instead of wasting time trying to mobilize people and distribute information, decision-makers can now focus on what they do best – make decision.

 

For more information on the Avaya CEBP solution, click "Communications Enabled Business Processes” in the red navigation bar at the top.