Voice Portal - Prod Overview

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Panorama general

Combining the power of open-standards web technology and IP Telephony, Avaya Voice Portal enables organizations to deliver efficient and satisfying voice self-service applications.

Novedades de esta versión

Voice Portal 4.1 provides for enhanced outbound call handling, multi-party conferencing, additional deployment scenarios, and SIP-based contact center deployments.

Beneficios de negocios

• Deploy new voice services utilizing existing web and application investments by integration through open standards such as VoiceXML, eclipse, J2EE, SOA, and MRCP.

• Increase industry leading services "availability" through advanced reliability (through IP Telephony integration), scalability (through distributed software appliance model), and managability (IT management) drives lower costs for any deployed application.

• Reduce time and expense of application design, validation, and deployment through Web Service wizards for integration of applications and databases, building of call and application workflows, recording phrases, building prompts, synthesizing speech, and many others.

• Reduce service application deployment risks by leveraging rich simulation tools and common components across Voice Portal, Interactive Response and Dialog Designer.

• Leverages existing low cost Linux/Intel servers or Avaya s8500b/c or ECAD IBMx306 Servers to drastically lower costs while supporting the reliability necessary for mission-critical applications.